This Privacy Policy describes how Coastal Home Improvements (“Coastal Home Improvements,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit coastalhomeimprovementsde.com or contact us through our website, phone, or text message.
By using our website or providing us with your information, you agree to the terms of this Privacy Policy.
Information we collect
When you fill out our contact form, request a quote, or otherwise communicate with us, we may collect:
- Your name
- Your email address
- Your mobile phone number
- The service you’re interested in (kitchen remodel, bathroom remodel, home remodel, etc.)
- Project details you choose to share (address, scope, timeline, budget)
- Communication history between you and Coastal Home Improvements
We also automatically collect standard technical information when you visit our website (page views, referring URL, general geographic location, browser type) so we can understand how visitors use the site and improve it over time.
How we use your information
- To respond to your inquiry and provide a written project proposal
- To schedule and coordinate an on-site walkthrough
- To send appointment confirmations, follow-ups, and project updates via email or, with your consent, via text message
- To improve our website and services
- To comply with legal obligations
Text messages (SMS)
Mobile phone numbers collected through our website will not be shared with third parties for marketing purposes. Your phone number and any SMS opt-in consent will only be used by Coastal Home Improvements and our contracted messaging providers to communicate with you about your project.
If you opt in to receive text messages from us, message frequency varies — typically 2 to 4 messages per project, covering things like quote follow-ups, appointment reminders, and project status updates.
Message and data rates may apply depending on your mobile carrier and plan. You can reply HELP at any time for assistance, or reply STOP to unsubscribe from further text messages. Unsubscribing from texts will not affect your ability to contact us by phone or email.
How we share your information
We do not sell, rent, or trade your personal information. We share information only with:
- Service providers we use to run our business — for example, our customer relationship management (CRM) system, our email delivery provider, and our SMS messaging provider. These providers only receive the information they need to perform their service.
- Government or law-enforcement authorities when required by applicable law, subpoena, or court order.
Data retention
We keep your information for as long as is needed to provide our services, respond to your inquiries, and meet our legal, tax, and accounting obligations. If you’d like us to delete the information we hold about you, contact us using the details below.
Your rights
You have the right to:
- Request a copy of the personal information we hold about you
- Correct information you believe is inaccurate
- Ask us to delete your personal information
- Withdraw your consent to receive text messages at any time by replying STOP
To exercise any of these rights, contact us at coastalhomeimprovementsllc@yahoo.com or call (302) 682-9628.
Cookies and website analytics
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some parts of the site.
Third-party links
Our website may link to third-party sites, such as our Google Business Profile, Facebook page, or Instagram. This Privacy Policy does not apply to those sites. Review the privacy policies of any third-party site you visit.
Children’s privacy
Our services are directed to adults and are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact us
Coastal Home Improvements
30627 Overbrook Center
Milton, DE 19968
(302) 682-9628
coastalhomeimprovementsllc@yahoo.com
Delaware Business License #2018101441